Making Apologies

Pencil sketch of two people standing a few feet apart

The Grammar Girl podcast did a great show this week on how to write an apology.  For a while now, I’ve been meaning to write a post about making tough apologies, so I thought I’d piggyback on Grammar Girl’s discussion.  The show advised listeners to avoid four kinds of non-apologies (the “if” apology, the passive voice apology, the reverse apology, and the florid fauxpology) and to follow a formula for apologizing effectively:

  • Acknowledge the offense clearly
  • Explain it effectively
  • Restore the offended parties’ dignity
  • Assure them they’re safe from a repeat offense
  • Express shame and humility
  • Make appropriate reparation

(Credit to Dr. Aaron Lazare and his book On Apology.)

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Grammar and Usage Rules that Aren’t

An abstract image of crumpled fabric.
Monotype, 2004.

As a lawyer, writer, and general nerd, I consider myself a bit of a grammar and usage stickler.  Language is always changing, though, and there are many rules to keep straight, so when I’m not sure about something, I look it up.  That’s what I did recently when I came across a post on social media declaring that people shouldn’t use the word “entitled” when they really mean “titled” (when referring to the name of a book, for example).  This person vehemently insisted that a book could not be “entitled” anything, but could only be “titled.”  It turns out he was wrong, though I’m not sure he could be convinced. Read more

Quote of the Week

“I think we are well advised to keep on nodding terms with the people we used to be, whether we find them attractive company or not. Otherwise they turn up unannounced and surprise us, come hammering on the mind’s door at 4 a.m. of a bad night and demand to know who deserted them, who betrayed them, who is going to make amends.”

Joan Didion, Slouching Towards Bethlehem

Pencil drawing of a young girl holding a ball

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